Thomson Reuters eService

Important Notice

As we continue to focus on improving your Thomson Reuters service experience we are discontinuing the existing eService portal and bringing its functionality into the My Account portal. The service will be made available on My Account from June 16th . The same eService capabilities will continue to be offered via the My Account portal.

Please note that from June 16th eService can only be viewed as a ‘read only’ service.

To start using the functionality on My Account , login using your Customer Zone or Thomson Reuters Eikon login and password. Then from the Home Page navigate to the Menu and click ‘Track My Cases’. Please contact your Technical Account Manager if you require assistance with access to account information.

View our short demo for more information on how to use these capabilities.

If you have any other queries please contact Thomson Reuters Customer Support who will be happy to assist you.

What is eService?

eService is the online interface that provides instant access to Thomson Reuters Customer Support.

Tailored for Market Data and Technical Support teams, eService lets you raise and view Service Requests opened by your organization with Thomson Reuter Customer Support.

eService allows you to:

Submit Service Requests online and expect a value added response within 15 minutes*

  • Raise Service Requests 24 x 5
  • Choose your preferred response by phone, email or web
  • Monitor and track all Service Requests raised by anyone in your organization with Thomson Reuters Customer Support via phone, email or web
  • Add updates, comments and attachments to open Service Requests in progress

*Technical queries will be answered within 15 minutes, only during business days and working hours.

Request access to eService

If you would like to have access to eService please contact your Account Manager or your Technical Account Manager.

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